Field support and services
Field support and services
An IT department, for example, that does not have the expertise to support your AV systems should not prevent you from getting the return on investment you expect from your AV and video collaboration solution.
Our customer service programme provides breakdown and repair support, extended warranty services and preventive maintenance.
- Simplifying your operations
- 24/7/365 number and dedicated service team
- Extension of your equipment warranty from 3 to 5 years
- Guaranteed response time (SLA) from 2 hours to 48 hours
- Provision of generic or specific replacement equipment in case of breakdown
Our maintenance services guarantee the operation and availability of your rooms at all times, without additional costs. We take care of your mixed environments with different products, suppliers and the management of warranty expiry dates for your equipment.
Your benefits
SINGLE POINT OF CONTACT Our Help Desk centralises service requests, incidents and scheduling with a dedicated ticketing service. REACTIVE We are a certified service provider for all major manufacturers and provide you with a continuous level of service, even if your technology changes. PROACTIVE Our standardised approach aims to anticipate problems before you are affected. FLEXIBLE We work with you remotely, on call, on site or on demand for special events. GLOBAL Lemanvisio relies on the PSNI Global Alliance network to offer you a local contact in more than 70 countries around the world
Customised assistance for your installations
Our customer service options include remote and on-site service resources and provide the support you rely on
Optional services :
Preventive maintenance visits
- In order to ensure that the equipment works as well as it did when it was first installed, the technicians carry out regular testing, cleaning and configuration validation to keep your systems in optimum operating condition
Fixed interventions, planned according to your schedule
- Possibility of scheduling visits on a quarterly, half-yearly or annual basis, with flexibility of planning room by room or by a permanence on site
The support process
We apply a process that follows calls and guides them through the steps leading to a successful resolution, ensuring that your support needs are resolved as quickly as possible.
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